Refund & Return Policy

Last Updated: May 2026

At Shree Hari Art, customer satisfaction is important to us. We carefully inspect and package all products before dispatch. However, if you experience any issues with your order, please review our Refund & Return Policy below.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Returns Eligibility

Customers may request a return or exchange if:

  • The item arrives damaged

  • The wrong product was received

  • The product has a major manufacturing defect

To be eligible for a return:

  • The item must be unused and in original condition

  • Products must be returned in original packaging

  • Return requests must be submitted within 7 days of delivery

2. Non-Returnable Items

Due to hygiene, customisation, and product nature, the following items are generally non-returnable:

  • Personalised or custom-made products

  • Used items

  • Clearance or sale products

  • Products damaged after delivery

  • Certain pooja or consumable items

We reserve the right to refuse returns that do not meet our return conditions.

3. Damaged or Incorrect Orders

If you receive:

  • A damaged product

  • An incorrect item

  • An incomplete order

Please contact us within 48 hours of delivery with:

  • Order number

  • Photos of the item and packaging

  • Description of the issue

Email: info@shreehariart.com.au

We will review the issue and provide an appropriate solution including:

  • Replacement

  • Store credit

  • Refund

  • Exchange

4. Return Process

To request a return:

Step 1

Contact us at:
info@shreehariart.com.au

Include:

  • Order number

  • Product details

  • Reason for return

  • Supporting photos if applicable

Step 2

Wait for return approval instructions from our team.

Step 3

Ship the approved item back to the provided return address.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

5. Refunds

Approved refunds will be processed to the original payment method.

Please allow:

  • 5–10 business days for processing

  • Additional time depending on your payment provider or bank

Shipping fees are generally non-refundable unless the error was caused by us.

6. Exchanges

We may offer exchanges for:

  • Damaged products

  • Defective items

  • Incorrect orders

  • Size or variant issues (subject to stock availability)

Exchange requests are subject to product availability.

7. Order Cancellation

Orders may only be cancelled before dispatch.

Once an order has been shipped, cancellation requests may not be accepted.

Customised or personalised orders cannot be cancelled once production has started.

8. Handmade Product Disclaimer

Many Shree Hari Art products are handmade or artisan-crafted. Slight variations in:

  • Colour

  • Pattern

  • Finish

  • Size

  • Texture

are natural characteristics and not considered defects.

9. Shipping Delays

We are not responsible for delays caused by:

  • Courier services

  • Customs processing

  • Weather events

  • Public holidays

  • Incorrect delivery information provided by customers

10. Contact Information

For all return, refund, or exchange enquiries, please contact:

Shree Hari Art
Website: https://shreehariart.com.au
Email: info@shreehariart.com.au
Phone: +61 406 894 474

Thank you for shopping with Shree Hari Art.